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Support

Game and account help

Contact

01

For gameplay or map-display problems, account questions, privacy requests, source-credit questions, or corrections to an artwork source, email support@ubiquandoquis.com.

What to include

02

Describe what happened and whether you were playing Ranked or Practice. A screenshot, browser and device name, and the linked museum object page are useful when relevant. For a map-display problem, include the approximate location and zoom level if known. Please do not send a password, Google token, session cookie, or other secret.

Username and account help

03

Your public username is separate from your Google account name and email address. Include the public username shown in the game when asking about a saved account or leaderboard result. We may ask you to verify ownership while signed in before acting on an account or deletion request.